InVision joins G-Cloud to bring workforce management to public sector contact centres

Workers at a contact centre.

InVision Software's cloud-based injixo workforce management (WFM) solution has been accepted onto the G-Cloud 13 framework.

Accelerating its adoption by UK public sector organisations, such as local authorities, injixo is now available via the G-Cloud Digital Marketplace.

To deliver effective, efficient service to customers and meet service level agreements public sector organisations need to have the right agents with the right skills available at the right times...

3 January 2023 | Google Cloud

Digitalised workplaces for optimised public services

A white arrow.

Governments across the globe have long recognised the need to undertake a form of digital transformation. Many have been working for some time on transformation strategies designed to support the gradual adoption of digital technologies to increase productivity, improve efficiency, and enable better resource management.

Whatever shape these strategies took, they had one common goal – to create the next-generation digital infrastructure that would improve the delivery of services...

11 September 2022 | Digital Transformation

Ministry of Defence (MoD) engages Netcompany to migrate pivotal apps into MODCloud

A Ministry of Defence sign.

Netcompany, an international IT services company, has migrated 47 Ministry of Defence (MoD) applications from a legacy private cloud environment to MODCloud.

These applications include the armed forces websites and many more, used by hundreds of thousands of users.

A key objective for the migration was to deliver greater flexibility to manage and engineer applications, enabling app owners to scale use, giving greater resilience and cyber security. It will also deliver...

8 September 2022 | Applications

British Army chooses Hadean to build cloud distributed simulation Pathfinder

army

Deep tech start-up Hadean has been awarded a contract to help build and scale a cloud distributed simulation demonstrator for the British Army.

This Pathfinder agreement marks Hadean's first direct commitment with military end-users and sets the scene for the wider introduction and application of cloud-based computing in the MOD's Defence Synthetic Environment Platform (DSEP), and Collective Training Transformation Programme (CTTP).

Harnessing Hadean's Web 3.0...

14 July 2022 | Cloud Computing

Singapore’s HTX taps Microsoft for city-state’s first sovereign cloud

Singapore

Singapore’s Home Team Science and Technology agency (HTX) has called on Microsoft to develop its sovereign cloud.

The agency promotes technological adoption across Singapore’s Home Team departments, which are responsible for national security, policing, civil defence, and immigration.

HTX said the project will accelerate digital transformation and allow domestic services such as the police to deliver improved safety and security to all Singaporean...

15 February 2022 | Cloud Migration

T-Systems and Google Cloud to deliver public sector cloud for Germany

German Flag

Deutsche Telekom subsidiary T-Systems has unveiled plans to build a ‘sovereign cloud’ for German enterprises and its public sector alongside Google Cloud.

The companies, which began collaborating on cloud-based solutions and services back in March 2020, hope to jointly innovate to “develop a large spectrum of next-gen sovereign cloud solutions and infrastructure".

T-Sytems will provide service management and operations for the cloud, enabling customers to securely...

14 September 2021 | Collaboration

AXELOS: How to get the most out of the ITIL 4 framework

The ITIL framework - the acronym being retained from its former description of Information Technology Infrastructure Library - is focused on aligning IT services with the needs of businesses, including activities such as IT service management (ITSM) and IT asset management (ITAM).

Since 2013, it has been owned by AXELOS, a joint venture between Capita and the UK Cabinet Office. As the company puts it, its role is to be 'responsible for developing, enhancing and promoting a number...

7 April 2021 | Enterprise

How Greater Manchester has utilised cloud-based low-code development for its Early Years app

Sponsored The benefits of low-code, which enable companies to build custom applications in the cloud, are primarily three-fold: speed of innovation, reduced costs, and a faster time-to-market.

By using low-code functionality, organisations can adapt to changing market trends enabling quicker speed of innovation - as well as faster time-to-market, while also creating a better user experience by quickly making adjustments to their products as users' needs grow and change. This also...

9 November 2020 | Cloud Computing Public Sector News. Read the latest news and insights on cloud computing in the public sector here at Cloud Tech News.">Public Sector

Cloud executive demand soars due to Covid-19, data shows

The Covid-19 pandemic has found an accelerated demand for cloud services - and it has also resulted in an increased need for premium executive talent.

According to findings from executive search company Leadership Capital Group, queries for senior cloud executives in the digital realm are up 224% since March.

The company said there was an 'acute need for organisations to execute an effective cloud strategy.' Findings were based on search requests for cloud executives...

27 July 2020 | Cloud Computing Public Sector News. Read the latest news and insights on cloud computing in the public sector here at Cloud Tech News.">Public Sector

AWS and Microsoft ramp up war of words in JEDI cloud contract row

Amazon Web Services (AWS) has said it 'won't back down' in its appeal process for the $10 billion JEDI government cloud computing contract - as the war of words between AWS and Microsoft escalates.

The contract for the Department of Defense has long courted rumour and conjecture around alleged potential intervention by President Trump, whose relationship with Jeff Bezos, Amazon CEO and owner of the Washington Post, is known to be antipathic.

Following the initial award...

11 May 2020 | AWS